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PMP video interview:


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ICR

 Interview

International Commerce Review: ECR Journal

Interview with Xavier Hua, Managing Director of ECR Europe

Volume 10, No 1, Spring 2011: please click here

Please visit also the Springer website. Please click here.

 
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5th International ECR Research Symposia

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Sep 14th - 15th 2006, Stockholm University School of Business, Stockholm, Sweden. The moment of truth - Value creation through service and staff empowerment

The Moment of Truth with the Consumer in Focus

Prof. Evert Gumesson, Stockholm University.

High Tech/High Touch: Restoring The Technological and the Human Balance in services

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EvertGummesson.ppt   800.0 kB 
EvertGummesson.ppt
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