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Progressive Management Programme

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PMP video interview:


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ICR

 Interview

International Commerce Review: ECR Journal

Interview with Xavier Hua, Managing Director of ECR Europe

Volume 10, No 1, Spring 2011: please click here

Please visit also the Springer website. Please click here.

 
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Bronze Award Winner

Up one level

The winner is Niina Laukkanen for his academic work on: Creating Consumer Value Through Customer Delight

Nowadays one prerequisite for companies’ success is to keep their customers satisfied by providing more value and fulfilling their needs better than the company’s competitors can. Category management (CM) is said to be the key for companies, both retailers and suppliers, in grocery retailing enabling improvement in consumer value.

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