Lean Solutions: How Companies and Customers Can Create Value and Wealth Together, by James P. Womack and Daniel T. Jones

ISBN Number:

0-7432-7595-0

Consumption should be easier and more satisfying due to better, cheaper products. Instead it requires growing time and hassle to get all of our goods and services to work properly and work together. And this seems very strange when we stop to consider that satisfying consumption is the whole point of lean production.

As we have walked through a range of industries in recent years, we have repeatedly observed consumers and employees struggling valiantly with misaligned consumption and provision processes that alienate customers and drain away profits. We began to see that if truly lean provisions can be married  to truly lean consumptions, life can be better for consumers, more satisfying for employees, and more profitable for providers. A win-win-win is possible in which providers, employees, and consumers create lean solutions together.

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