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Honing the retailer’s secret weapon
Up one levelIn retailing, value is created for people, by people, with people. So why are so many retailers’ people strategies so amateur? And what are the benefits of getting it right? by Gerhard Hausruckinger
Retailing is a people business. Yet retailers lag behind many industry peers in their staff recruitment, retention and motivation policies. A more professional approach could improve profits, almost immediately.
