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To me it’s a factory. To you it’s a store
Up one levelApplying simple rules like ‘make problems obvious and visible’ and ‘involve people in problem solving’ can transform retailers’ performance. But ‘simple’ is not the same as ‘easy’, by Marshall Fisher
"Did you find what you were looking for?" This is the most common question I'm asked at checkout, and many retailers have told me it is the primary question they look at on customer satisfaction surveys.
