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Are Your Staffing Levels Correct
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Most retailers could significantly boost their revenue simply by changing one planning metric: by linking planned staffing levels to store traffic rather than revenue; by allocating the right number of staff to the right places at the right times, by Marshall L. Fisher, Jayanth Krishnan and Serguei Netessine.
After the cost of goods sold, expenses related to hiring, training, and employing store labour constitute by far the largest component of a retailer’s costs, often accounting for 10% to 20% of sales and for more than 50% of operating costs.
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